The problem
Somewhere in today's inbox is an email that matters — a deadline buried in an attached PDF, a customer document you've been waiting on, a request that needs a same-day answer. It's sitting between forty emails that don't matter, and someone on your team has to open, read, and triage all of it. When they're busy — which is always — the important one waits. Sometimes it waits too long, and "we missed the email" becomes an expensive sentence.
What we do
This is a build-to-order system, engineered for your inbox and your rules — not an off-the-shelf app you switch on. We assemble it from machinery we've already built and proven (see Receipts), then tune it to what actually lands in your inbox.
We build a watcher: an AI system connected to a business inbox that reads what arrives — the message and the attachments — figures out what each item is, extracts the pieces that matter (dates, deadlines, amounts, who it's from, what it's asking), and then acts on your rules. A deadline found in a fourteen-page document goes on the right calendar with a reminder. The person who needs to know gets notified — before anyone asked. Routine items get filed or routed. The genuinely unusual gets flagged to a human, with the AI's reading attached so triage takes seconds instead of minutes.
This isn't keyword-filter email rules. The system genuinely reads: a settlement document, a purchase agreement, an inspection report, an invoice — multi-page, messy, formatted by someone else. And it's built with the paranoia this class of system deserves: the watcher summarizes, schedules, and alerts, but consequential actions route through a human until you've watched it be right long enough to loosen the leash — and you define what "consequential" means.
How it works
- Map the mail. What arrives in this inbox, what matters, what the perfect human assistant would do with each type.
- Classification build. The watcher learns to recognize your document and message types on real (or realistic) samples.
- Extraction rules. For each type: what to pull out — deadlines, parties, amounts — and where it goes.
- Actions with a leash. Calendar entries, notifications, filing — automated; anything consequential requires human confirmation until you say otherwise.
- Supervised weeks, then trust. You watch its decisions with full logs before it runs ahead of you.
What we deliver
- A watcher on the inbox you choose, reading messages and attachments as they arrive
- Automatic extraction of the facts that matter, defined by you
- Calendar entries, reminders, and notifications that happen before anyone asks
- A full decision log — every email, what the AI concluded, what it did
Receipts
We engineered this exact class of system for an enterprise legal-AI platform: it watched inboxes for incoming legal documents, read them, pulled out the response deadlines, put them on the right calendar, and notified the team — in a field where a missed date is malpractice. We've also run a live document pipeline for a California mortgage brokerage that ingests, classifies, and chases customer paperwork end-to-end, including a real multi-page purchase agreement processed start to finish. The mechanism points at any inbox.